Frequently Asked Questions
Everything you need to know about shopping with JOSEPH GB.
What are your shipping rates and delivery times?
We offer standard and expedited shipping options. Standard delivery typically takes 3-7 business days, while expedited shipping arrives within 1-3 business days. Rates are calculated at checkout based on your location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
JOSEPH GB accepts returns within 30 days of purchase. Items must be in their original condition, unused, and with all original packaging intact to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How do I contact customer support?
Our customer service team is available via email at support@josephgb.com or through our website's live chat feature Monday through Friday, 9:00 AM to 6:00 PM EST.